Terms & Conditions

1. Interpretation and Scope

These Terms and Conditions (“Agreement”) of Anuradha Enterprises Pvt. Ltd (“Company”) shall govern all orders, product sales, and coating services provided by the Company to business Customers (“Customer”), except as otherwise agreed in writing. They apply to every contract, order, and transaction regardless of reference in future dealings.

2. Orders, Quotations, and Acceptance

Any order that will be accepted must be in writing and they should specify the products in detail, the required quantity, and the delivery expectations in complete detail and without any vagueness. Usually, the quoted prices are valid for up to 30-60 days but they may be subject to change if there is a change in material, energy, laws, labor costs, or any unforeseeable occurrence. The Company upon acceptance of the order, agrees on a start date and notifies the customer. The customer is the one who should make sure that the information in the order is complete and accurate.

3. Customer Responsibilities

The Customer needs to make sure that the product(s) or item(s) that are going to be specifically or strategically coated are thoroughly clean, free from defects, and adequately prepared for the surface coating or related processes. In addition, if there are any particular conditions, they must be clearly defined in advance. Products damaged or contaminated may incur additional processing fees and may affect the quality or turnaround time of services delivered.

4. Delivery and Completion

The Company endeavors to meet quoted delivery or completion dates, but such dates are approximate and not guaranteed. Delays arising from unforeseen circumstances, such as supply issues or events beyond control, shall not be cause for penalty or cancellation, unless previously agreed. Each delivery, including partial or installment shipments, is treated as a separate contract with its own risks and obligations.

5. Product Prices and Payment Terms

Except if specifically mentioned in quotations, the prices of products do not include the respective taxes, import duties, or delivery charges. Generally, initial purchases are made on a cash on delivery (COD) basis, while later orders are payable within a period of 30 days or as agreed. Delayed payments will incur interest at the rate of per month, and the Company will have the option to stop or end the provision of services due to non-payment. The Company hereby maintains a lien on the property until the total amount is paid.

6. Title and Risk

Risk of loss or damage to products remains with the Customer until acceptance by the Company for processing. Title to finished products passes to the Customer only after full payment. Any special racks or fixtures created for the Customer’s order remain the property of the Company unless otherwise agreed.

7. Warranty and Limitation of Liability

The Company guarantees that its products and coating services will be in line with the agreed specifications for a certain period of time. No other warranties, implied or expressed, are accepted. The Company’s responsibility towards the payment of the damages, requests, or losses is, however, absolutely limited to the invoice value of the goods or services that went wrong. No indirect, special, consequential, or incidental liability that might be caused are covered by the company, as it is stated in their policy.

8. Compliance and Indemnification

Customers are bound to observe all legal and regulatory requirements that may apply to the purchase, handling, and use of products and services. The Customer at the same time gives the Company a release from liability and the promise to provide a defense for the Company if there is any claim made against the Company because of the Customer’s misusing or non-compliance with such requirements.

9. Termination and Survival of Terms

In such a case, either party may terminate the Agreement for cause if a material breach of contract is not remedied within a defined grace period. If the Customer files for bankruptcy or any other similar legal action, the Company is entitled to terminate the contract immediately without any prior notice. All the paragraphs dealing with liabilities, warranty, compliance, and intellectual property continue to be valid after the contract is terminated.

10. General Provisions

The Agreement is the whole understanding between the Company and the Customer and it replaces all the previous agreements between them regarding the same subject. Any changes to the contract have to be made in writing and signed by authorized representatives. In the case that a provision is found to be unenforceable, then the rest of the provisions continue to be valid. Any waivers of terms are only effective if in writing.